Refund & Cancellation Policy

At Mindful Puppy Yoga, every booking reserves a limited place at a specific session. Because places are limited and our puppy sessions are carefully planned around animal welfare, our cancellation policy is designed to be fair to both our customers and our business.

Customer Cancellations

If you decide not to attend your booked session, the following applies:

More than 72 hours before your session

You may:

  • request to transfer your booking to another available session; or

  • transfer your ticket to another eligible person.

Transfers are subject to availability. Tickets are non-refundable.

Less than 72 hours before your session

Bookings cannot be changed or refunded.

No Shows

If you do not attend your session without contacting us beforehand, your booking will be treated as a no-show.

No refund or transfer will be available.

Ticket Transfers

If you cannot attend, you may give your ticket to another person provided they:

  • meet the minimum age requirements;

  • satisfy our participation requirements; and

  • agree to our Terms & Conditions.

Please notify us before the session by emailing:

support@mindfulpuppy.uk

Changes by Mindful Puppy

If we need to cancel your session due to:

  • puppy welfare;

  • illness;

  • venue issues;

  • severe weather;

  • staff emergencies;

  • events outside our reasonable control,

we will contact you as soon as possible.

Depending on the circumstances, you may receive:

  • a place on another session;

  • booking credit; or

  • a refund where required under UK consumer law.

Changes to Puppy Litters

We work with living animals. Specific breeds, colours, sizes, ages or individual puppies cannot be guaranteed.

A change of puppy litter does not entitle customers to a refund provided the booked Mindful Puppy experience still takes place.

Sleeping Puppies

Our puppies are never disturbed while sleeping.

If puppies require additional rest, the yoga class will continue and puppy interaction will resume only if appropriate.

This does not constitute cancellation or failure to provide the booked experience.

Refund Processing

Where a refund is approved, it will normally be processed to the original payment method within 5–10 working days, depending on your bank or payment provider.

Exceptional Circumstances

We understand unexpected situations can arise.

If exceptional circumstances prevent you from attending, please contact us as soon as possible. While we cannot guarantee an exception, we will always consider requests fairly and in line with our obligations under UK consumer law.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.